Technical Specialist, Jones Lang LaSalle 1400 Business Center Dr., Suite 103, Mt. Prospect, IL 60056.

• Environment: Hundreds of locations, 2 RISC AS/400s, approximately 700 workstations, TCP/IP, Ethernet, Internet
• Commercial applications: J.D. Edwards World, JetForm, DataMirror Transformation Server, Harbinger Trusted Link/400
• Provide 2nd/3rd level support for AS/400 issues
• Provide application technical support for J.D. Edwards World.
• OS/400 Upgrades
• Specify AS/400-related hardware, software
• Define host connectivity standards
• Define system standards
• Develop Business Continuity Plan
• Web site development, including Net.Data
• EDI Implementation
• DataMirror Implementation

• Due to the merger of Waste Management & USA Waste, all Technical Services positions were outsourced to Acxiom/May & Speh.
• Same responsibilities as listed under Waste Management.

• Environment: 700 locations, 190 AS/400s, approximately 7000 workstations, SDLC, Frame-Relay, Ethernet, token-ring, 5x94 controllers, FAX, Netware.
• Provide second level support for AS/400 issues.
• OS/400 Upgrades, evaluations.
• Specify AS/400-related hardware.
• Evaluate utility software.
• Define corporate host connectivity standards.
• Specialized in Client Access connectivity.
• Migrated specialization to Performance and Capacity Planning.
• Document environment, user routines.
• Train support personnel.
• Establish hardware guidelines for AS/400 upgrades.
• Defacto team leader for Performance and Capacity team.

• Environment: 2 AS/400s, 40 PCs, Netware LAN. Also AS/400s, peer to peer LANs, and Netware LANs at 88 client sites.
• Provide second level support for AS/400, PC, and server issues.
• Installed server applications
• Provided support to clients as well as internal users.
• Performed system migrations.
• Maintained and customized Audio Response software.
• Documented environment, user routines.
• Consulted for Fiserv part-time from 1/96 to 5/96.

• Environment: 10 locations, 2 AS/400s, approximately 160 workstations, 3 Netware LANs, SDLC, 5394 remote controllers.
• Designed LAN environment.
• Provided first level support for AS/400 hardware issues.
• Installed workstations, terminals, printers, controllers, etc.
• Managed file servers.
• Documented environment and user routines.

• Employed by INCOLSA from 5/88 to 11/90. Relocated to Chicago area. Consulted for INCOLSA during the search for my replacement.
• Environment: 2 locations, 2 Geac 8000 minicomputers.
• Lead operator duties.
• Scheduled and documented operations procedures.
• Hired and trained operations staff.
• Performed minor applications software updates